The Ins And Outs of How We Do Business

Frequently asked questions

Delivery/ Collection

What can I put in my box??

Glass only. If it's not made of glass we do not take it.

Do you collect plates, mugs and crockery?

No, sorry we dont.

What if I do not have a suitable glass recycling box?

The Bottle Genies have 55ltr plastic boxes which are perfect for glass recycling and cost only £10 (rrp £20). Please see our Buy a Box page for more information.

Where do I leave my box on collection day?

The same place you leave your wheelie bin to be emptied.

When do West Lothian glass collections start?

The Bottle Genies will be starting uplifting customers glass waste in West Lothian uplifts on the 14th of December 2020.

Billing & Pricing

Payments Accepted

The Bottle Genies preferred method of payment is via Direct Debit on either a 3, 6 0r 12 monthly schedule.

Cancellation Policy

For any reason you feel the need to cancel your fortnightly collection service with The Bottle Genies (Scotland) Ltd please contact our office by emailing us at thebottlegenies@yahoo.com  

Satisfaction Guarantee

We are very proud of the friendly, professional and reliable service we provide to our customers but for whatever reason you are not happy with anything Bottle Genie related, please let us know.